We are excited to share our latest Whautomate updates with you. These improvements are based on customer feedback and focused enhancements delivered this month to help your team work faster and manage operations more smoothly.
๐ฌ Team Inbox Updates
We have improved the Team Inbox to make it faster, more responsive, and easier to use. A new
Needs Reply
chat filter is now available. Chats that require a response will automatically move to this section, helping your team follow up quickly.We have also improved the Hide Filter and Contact Info expand options to provide a smoother inbox experience.
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๐ Custom Inboxes
You can now create custom inbox views by filtering chats based on your needs. You can save these filters and reuse them anytime.
You can also control who can access the custom inbox. You can set it for Only You, Everyone, or Selected Staff. This helps teams focus on important conversations and saves time.
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๐ Activity Log
This is one of the most requested features and it is now available.
You can track activities related to logins, appointments, classes, clients, catalogue, finance, integrations, and more. This helps with compliance, monitoring, and security by giving you clear visibility of actions performed inside the app.
If there is any activity you would like us to include in the future, please feel free to let us know.
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๐ผ๏ธ Multi-Select Media and Send
You can now send multiple images, videos, and documents in a single message across WhatsApp, Messenger, Instagram, Telegram, and Live Chat.
Once you click send, messages will process automatically in the background. You no longer need to wait on the same screen, which saves time and improves productivity.
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โ๏ธ Edit Menu and Customization
We have enhanced menu customization to give you more control.
You can now customise your menu and submenu order based on your preference. You can move frequently used menus to the top and hide unused menus.
This helps you access important features faster and improves your daily workflow.
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๐
Staff Availability Block Notes
Staff members can now add notes when blocking their availability. For example, they can mention emergency, leave, or vacation details.
This helps other team members clearly understand the reason behind blocked schedules and improves coordination.
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๐ท๏ธ Exclude Tags Filter
We have added a new Exclude Tags filter option in Contacts, Clients, and Team Inbox filters. This allows you to filter and view data while excluding specific tags.
This helps you focus only on the contacts or conversations you want to see and avoids unnecessary data. It makes searching, segmentation, and inbox management more accurate and saves time.