We have rolled out a new set of updates focused on making your AI automations.

We have released several important improvements to AI Chatbots across and to make conversations smarter, safer, and more reliable.

The AI can now access the complete conversation history, including human agent replies. This helps the chatbot respond with better context and improved accuracy.

We also improved GPT reasoning model tool calls and added additional security protection for internal function calls to help prevent prompt injection attempts.

Additionally, we introduced new AI tools to automate chat routing, appointment booking, and class management directly through conversations.

• Assign chats to the Unassigned Queue

• Auto-assign chats using Round Robin distribution

• List Services

• List Staffs

• Suggest Available Slots

• Book Appointment

• View Appointments

• Reschedule Appointment

• Cancel Appointment

• Search Classes

• Book Class

• Get Client Bookings

• Cancel Class Booking

These improvements help automate operations, improve workflow efficiency, and provide a better customer experience.

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We have improved the contact creation experience inside Whautomate.

You can now add Contact Tags, Stage, Notes, and Custom Fields while creating a new contact. There is no longer a need to create the contact first and edit it later.

This helps save time and makes contact management easier.

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We have optimized the Team Inbox experience to make it faster, smoother, and easier to use.

Contact, phone number, and message search performance has been significantly improved, helping teams find conversations much faster, even with large inboxes.

We also included several user experience improvements and minor fixes to improve accessibility and workflow efficiency.

These updates help your team respond faster and manage conversations more smoothly throughout the day.

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We have launched a free WhatsApp Blue Tick Eligibility Checker tool for businesses.

You can now quickly check whether your business qualifies for the Meta Verified badge or Official Business Account status. The tool includes an interactive eligibility checker with step-by-step guidance.

Tool: https://whautomate.com/tools/whatsapp-blue-tick-eligibility

Here are our latest Whautomate updates, designed to improve bookings, strengthen security, and simplify operations.

This is probably the biggest update we have shipped in a while, and I think your clients are going to love it.

Your clients can now filter classes by time of day We also added an invite a friend feature so clients can send a class link to family or friends and help them book the same session. Small touch, but it makes a real difference.

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We redesigned the appointment flow so clients can filter services by category and get to checkout faster. Less confusion, fewer drop-offs.

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Clients can now sign up and log in to the booking page to manage all their bookings from one place. They can create a profile, add details once, and use it for every future booking without filling in their information from scratch each time. It works for self-booking or booking on behalf of someone else, like a family member. Convenient and secure.

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The booking page now supports dark theme and multiple languages out of the box. Whether your clients prefer a darker interface or speak a different language, the experience feels native to them.

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Your clients can open the booking page on their phone and it behaves just like a native app. They can even add it to their home screen. No app store required, no downloads, just a smooth mobile experience every time.

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We added a new configuration option for appointments. You can now decide whether your clients select a staff member first or a service first. This gives you more control over the booking flow based on how your business actually works.

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You can now generate a direct booking URL for each individual staff member. Share it with clients, embed it on your website, or use it however fits your business. Super easy to set up.

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We added Cloudflare bot verification to the booking page to keep spam bookings and automated abuse away. It runs in the background without bothering real clients.

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You can now turn on OTP verification for your booking page. When clients sign up, they verify their mobile number and email address before completing a booking. This prevents incorrect contact details from being entered and makes sure all your booking notifications actually reach the right person.

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The checkout page has also received some love. It now supports dark mode and multiple languages, matching the experience on your main booking page. The checkout page also automatically picks up your brand's primary color from the booking page theme so everything looks cohesive from start to finish. And once payment goes through, clients are automatically redirected to their booking confirmation page.

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Managing your WhatsApp message templates is now much easier inside Whautomate.

You can now create WhatsApp Authentication templates directly from the app. You can also edit your existing templates without leaving Whautomate, or clone any template to reuse its format or content for a new one. No more starting from scratch every time.

We have also added support for sending OTP messages via WhatsApp.

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For those of you using our WhatsApp chatbot for appointment bookings, we have made two improvements that will save your clients real time.

First, the calendar now only shows dates that actually have available slots. No more clicking through empty dates. Second, the bot automatically detects the client's timezone based on their country code, which is great if you serve customers across different regions or internationally.

We are excited to share the latest updates from Whautomate. This month, we are announcing the release of a new version of the Whautomate mobile app, now enhanced with an improved interface and several new features.

These updates are based on customer feedback and are designed to help your team stay connected, respond faster, and manage daily operations more efficiently from anywhere.

Here is what you can do with the new mobile app:

We have improved the Team Inbox to help you send messages faster and manage conversations more smoothly. You can now send multiple in a single message across

Once you tap send, messages will be processed automatically in the background. You do not need to wait on the same screen, which helps you save time.

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You can now organize your chats more efficiently with smart filters and custom inboxes. Create custom views based on your needs, save them, and reuse them anytime.

You can also control access by setting it to Only You, Everyone, or Selected Staff. This helps your team stay focused on the right conversations.

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The Whautomate mobile app now supports multiple languages, including You can select your preferred language directly in the app for a more comfortable experience.

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The Whautomate mobile app now offers flexible appearance settings. You can choose between based on your preference for a better viewing experience.

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You can now translate messages into your preferred language directly inside the app. You can also transcribe audio messages quickly, making communication easier and more accessible.

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We have made several improvements across the app to enhance performance, usability, and overall experience.

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Manage conversations, send messages faster, schedule appointments and classes, send invoices, manage orders, and stay connected with your team anytime, anywhere.

We are excited to share our latest Whautomate updates with you. These improvements are based on customer feedback and focused enhancements delivered this month to help your team work faster and manage operations more smoothly.

We have improved the Team Inbox to make it faster, more responsive, and easier to use. A new chat filter is now available. Chats that require a response will automatically move to this section, helping your team follow up quickly.

We have also improved the Hide Filter and Contact Info expand options to provide a smoother inbox experience.

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You can now create custom inbox views by filtering chats based on your needs. You can save these filters and reuse them anytime.

You can also control who can access the custom inbox. You can set it for Only You, Everyone, or Selected Staff. This helps teams focus on important conversations and saves time.

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This is one of the most requested features and it is now available.

You can track activities related to logins, appointments, classes, clients, catalogue, finance, integrations, and more. This helps with compliance, monitoring, and security by giving you clear visibility of actions performed inside the app.

If there is any activity you would like us to include in the future, please feel free to let us know.

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You can now send multiple images, videos, and documents in a single message across WhatsApp, Messenger, Instagram, Telegram, and Live Chat.

Once you click send, messages will process automatically in the background. You no longer need to wait on the same screen, which saves time and improves productivity.

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We have enhanced menu customization to give you more control.

You can now customise your menu and submenu order based on your preference. You can move frequently used menus to the top and hide unused menus.

This helps you access important features faster and improves your daily workflow.

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Staff members can now add notes when blocking their availability. For example, they can mention emergency, leave, or vacation details.

This helps other team members clearly understand the reason behind blocked schedules and improves coordination.

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We have added a new Exclude Tags filter option in Contacts, Clients, and Team Inbox filters. This allows you to filter and view data while excluding specific tags.

This helps you focus only on the contacts or conversations you want to see and avoids unnecessary data. It makes searching, segmentation, and inbox management more accurate and saves time.

We are excited to share a new set of features in Whautomate. These updates are based directly on customer feedback and include focused enhancements delivered this month to help you work more efficiently and confidently.

This has been one of our most requested features, and it is finally here.

You can now use Whautomate in multiple languages, including This makes it easier to work with global teams and serve customers across different regions.

Language switching is simple and instant. Each user can select their preferred language inside the app, and the entire interface updates immediately.

If there is a specific language you would like us to support, please let us know.

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Getting overall visibility of customer credits just got much easier.

We have introduced a new that helps you track customer credits at a glance. You can now filter credits by start date and expiry date, check their status as Active, Expired, or Completed.

You can also export a detailed Excel report anytime. This update saves a lot of time by removing the need to manually check individual customer credits.

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We have added new configuration options to give you better control over credit usage and class visibility.

You can now configure credits so customers can only use them for scheduling appointments within the credit validity period. This prevents credits from being used for future dates beyond expiry.

You can now restrict credits to be used only for classes scheduled within the credit validity period. This ensures credits are not applied to future classes after they expire.

Staff names will no longer be displayed for class bookings if you enable this option. This is useful if you want to run classes without showing staff details.

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Managing conversations is now even better.

You can now reply directly to specific messages. Simply tap the Reply icon on the message you want to respond to and send your reply.

Chats now clearly show the time for messages received today, while older messages display the date. This makes it easier to follow conversations at a glance.

We’ve rolled out exciting new updates to make your experience smoother and more powerful.

Quickly reach clients by phone for reminders or last-minute updates, share participant lists with trainers in one click, and avoid confusion by ensuring each client books only once per class.

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Ideal for businesses with clients across multiple countries—collect payments seamlessly and grow your business without worrying about location barriers.

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Perfect for businesses in Oman—sell class passes, memberships, products or services and collect payments instantly and securely on WhatsApp.

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Send targeted WhatsApp updates—like schedule changes, reminders, or offers—to participants of a specific location without spamming everyone else.

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Control how your WhatsApp Catalog products are displayed with new sorting options:

Showcase your best products first and create a better shopping experience for customers browsing your catalog.

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Spend less time waiting—navigate between clients and messages smoothly with a more responsive app.

We’ve added powerful updates to help you get more done with less effort – smarter AI, faster flows, and better control! Let’s dive in:

Upload your PDFs, text files, and more into a Vector Store – now upgraded for better organization and accuracy.

✅ AI can now search multiple documents at once

✅ Give accurate responses based on real business data

✅ Perfect for FAQs, SOPs, policies, and knowledge bases

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The AI settings panel has been fully revamped for clarity and customization:

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Let your chatbot ask the right questions and qualify leads 24/7:

✅ Understand interest, budget, and timeline

✅ Auto-update tags, stages, and contact info

✅ Seamlessly hand off to a human when needed

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Zoom in and out with ease! Our updated UI makes it simpler to build, view, and manage automation flows at any scale.

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Tired of too many open chats? You can now close up to 100 unassigned or open conversations with a single click in Team Inbox.

We’ve rolled out some powerful updates and important changes to help you stay ahead—check them out below 👇

📢

WhatsApp is updating its pricing from the current conversation-based model (24 hrs) to a per-message pricing model starting July 1, 2025. This change may increase your WhatsApp costs if you're using automations to send multiple messages to staff or clients in a day.

All incoming messages and bot replies remain free — charges apply only for template messages.

One flat fee for all template messages within a 24-hour conversation.

Each template message will be billed individually, including:

✅ Marketing templates

✅ Authentication templates

✅ Utility templates sent outside the 24-hour Customer Service Window (CSW)

If your automations send multiple WhatsApp messages — like staff notifications, new chat alerts, or appointment confirmations — each one will now be charged, which can increase your messaging costs.

We’ve added Push Notifications in the Whautomate mobile app so you can keep your team informed — without extra WhatsApp charges.

Staff can go to → in the mobile app and turn on push alerts.

Review your automations and switch staff updates to push notifications where possible to avoid added costs.

👉 Learn more about the WhatsApp Pricing Update

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Meta now allows businesses to with the —and

✅ Use the across both platforms

✅ Scale messaging via Cloud API while still sending from the WhatsApp Business app

✅ Enjoy across both apps

🛑 Not all WhatsApp Business numbers are currently eligible for Cloud API coexistence. Eligibility is generally limited to businesses already sending high message volumes and planning to scale further.

🛑Please note that not all Cloud API features are fully supported under the coexistence model yet. Meta is gradually rolling out functionality, so certain capabilities may be limited depending on your region and onboarding stage.

Now you can manage high-volume messaging and keep your personal touch—without switching platforms.

👉 Learn more

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WhatsApp is rolling out new global enforcement measures to prevent misuse of message template categories. Here's what you need to know:

✅ Businesses misusing template categories (e.g., using utility for marketing messages) will receive a written warning.

⚠️ If misuse continues, WhatsApp may enforce the following restrictions:

📌 In repeated cases, these enforcements may extend up to .

To avoid penalties:

Stay within guidelines to avoid disruptions in your messaging flow.

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Whautomate now supports —making it easier than ever to schedule repeat sessions in bulk!

✅ Set appointments to repeat

✅ Perfect for consultations or long-term bookings

✅ Save time by automating repeat schedules for your customers

This new option is available directly inside the section. Start simplifying your scheduling today!

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🖼️

Exciting news! Whautomate now supports Carousel Templates on WhatsApp. You can now:

✅ Send a message with up to

✅ for each card to make your message stand out

✅ Add per card

✅ Include – a , a or a

Perfect for showcasing products, offers, or services—available to send via or send them directly in

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Need control over your invoice numbers? Now you can:

✅ Enter your when creating invoices

✅ Use your preferred format for internal tracking or compliance

Say goodbye to rigid auto-generated numbering!

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We’ve added the ability to:

✅ Set a for each

✅ Improve how you track, categorize, or cross-reference expenses

More flexibility, better bookkeeping.

These updates are live now. Log in to the Whautomate app and explore them today!

We’ve added exciting new features to make your business operations smoother, more efficient, and easier to manage. Check them out!

Now, small and medium businesses (SMBs) can create directly within Whautomate—no coding required!

✅ – Create personalized pages to showcase your business.

✅ – Create a mini-website for your social media profiles with all your important links.

✅ – Get started instantly with ready-made templates for Dental, Healthcare, Physiotherapy, Yoga Studios, Music Classes, Bio Sites, and more coming soon!

✅ – Use our easy-to-use builder to edit everything—add your logo, edit content, change images, update colors, and more!

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✅ – Save your website as a draft, preview it live, and publish it when you're ready!

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Scheduling virtual meetings is now effortless! With our , you can automatically create virtual meetings for appointments—making it easier to connect with clients and customers.

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Handling invoices is now more flexible and automated:

Mistakes happen, and now handling refunds is easier than ever! The new Invoice Refund feature lets you:

✅ Process refunds directly from Whautomate.

✅ Track returned payments for better financial management.

✅ Maintain accurate records to avoid confusion.

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Need to cancel an invoice that’s no longer needed? With the Invoice Void feature, you can:

✅ Void invoices that are incorrect or no longer valid.

✅ Only applies to invoices for better control.

✅ Prevent billing errors and keep your records accurate.

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Tired of chasing unpaid invoices? Our new automated reminders make sure your customers never forget a due payment!

✅ Set up to before or after the due date.

✅ Reminders apply to or invoices.

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Gain deeper financial insights with enhanced Invoice Reports! Now, you can:

✅ Track in detail.

✅ Get a for better analysis.

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Never miss an important update with real-time notifications on both web and mobile apps!

– Get alerts when an appointment or class is scheduled, rescheduled, or canceled.

– Receive notifications 1 day before and 15 minutes before your appointment and class.

– Receive notifications when an invoice is successfully paid.

– Be notified instantly when a new order is placed.

– Stay updated on new chats, assigned conversations, and customer replies.

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You can now export detailed class reports with clear data, making it easier to review and analyze attendance, scheduling, and more!

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Say goodbye to uneven workload distribution! Our new automation ensures that incoming chats are distributed evenly across your team, improving efficiency and response times.

These features are live—start using them today and take your business to the next level! 🚀

We’ve introduced a pricing plan tailored for and Enjoy Whautomate’s powerful tools at an affordable rate, designed to grow with you.

👉 Whautomate Pricing - https://whautomate.com/pricing/

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Whautomate is proud to be recognized as the Best Customer Engagement and Automation Platform in 2024. Our community made this possible.

👉 Check it out - https://apacinsider.digital/winners/whautomate-2/

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Boost customer retention with our Loyalty Program! Reward customers with points for purchases, bookings, or classes. Points automatically convert into coupons, making redemptions seamless. Start building loyalty with ease today!

Award loyalty points to clients for booking classes regularly. Encourage consistent attendance by allowing points to be redeemed for discounts on future classes or memberships.

Reward customers with loyalty points for every purchase, incentivizing repeat buying. Points can be redeemed automatically for discounts on future purchases, enhancing customer retention.

Encourage preventive care by awarding loyalty points for regular checkups or treatments. Patients can redeem points for discounts on services or products, improving patient engagement.

Reward customers with points for each service or product purchase. Customers can use loyalty points for discounts on future treatments or exclusive offers, promoting repeat business.

👉 Loyalty Program Help Documentation - https://help.whautomate.com/product-guides/loyalty-program

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Automate your notifications like a pro! With our new Bulk Appointment and Class Notifications, consolidate updates into a single notification for clients and staff instead of sending multiple alerts.

👉 Bulk Appointment Notification - https://help.whautomate.com/product-guides/appointments/setup-bulk-appointment-notifications

👉 Bulk Class Notification - https://help.whautomate.com/product-guides/class-bookings/setup-bulk-class-notifications-for-participants

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Take your broadcast retargeting to the next level! Filter replied recipients with advanced Regex Patterns. Examples include:

Imagine you're hosting an event and sending out RSVP invites via broadcast. Some customers replied with . With Regex Patterns, you can easily filter those replies to target them specifically:

Now, you can send follow-ups or event details exclusively to those who expressed interest, saving time and effort.

What if some recipients sent or similar keywords to opt out? Regex makes it simple to exclude them from further messages:

This ensures compliance and avoids sending unwanted messages, protecting your brand's reputation.

With advanced Regex filtering, you can target the right audience, exclude opt-outs, and boost engagement while respecting preferences. Try it in Whautomate broadcasts today!

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Easily manage and track expenses with Whautomate's enhancements:

Change Expense ID formats, and easily add, edit, or delete categories, accounts, and vendors.

Simplify your financial tracking and stay organized effortlessly!

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Phone number masking keeps client and contact information secure. Staff can perform tasks without viewing private details, ensuring confidentiality.

If your business employs or you can use this feature to hide client and contact phone numbers from them, maintaining privacy and security.

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Whautomate is here to make your business automation smarter, safer, and easier. What’s your favorite update? Let us know!