Here is what is new in Whautomate:

Your booking page has now become a complete online storefront.

You can now sell products directly from your Whautomate online portal. Whether it is skincare products, wellness supplements, rehabilitation accessories, yoga mats, fitness accessories, musical instruments, books, gift cards, or branded merchandise, your customers can browse, search by category, place orders, and track them online.

Customers can also view their order history and check live order status anytime.

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Now you can sell one-time or recurring plans directly from your online portal.

Some examples for:

• Yoga and Pilates memberships

• Clinic treatment packages

• Wellness programs

• Therapy session packages

• Gym and fitness memberships

• Personal training packages

• Beauty and spa memberships

• Class packages and subscriptions

• Service bundles and more

Customers can instantly purchase plans, view their available service credits, check expiry dates, and monitor their membership status without contacting your team.

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Your customers can manage everything from a single place.

They can:

• Track online orders

• View order details and live status

• Check active and completed memberships

• See billing periods and renewal dates

• View plan start dates, expiry dates, and upcoming billing

Everything stays organized and accessible 24/7.

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We've added a new option when adding products. Simply enable it, and your products will automatically appear on your Whautomate Online Store.

You can now:

• Add up to 8 images for each product

• Bulk import products using image links

• Add up to 5 image links for each product when importing products

• Organize products by category so customers can easily find what they need

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Make your Plans, Packages, and Memberships available on your online portal and let customers purchase them directly.

Create one-time purchases or recurring plans on a daily, weekly, monthly, or yearly cycle. Think monthly gym memberships that renew automatically, yoga packages, 5-session physiotherapy recovery packages, quarterly dental hygiene plans, unlimited Pilates memberships, beauty memberships, or music lessons billed monthly.

Add images and publish your plans to your online portal in just a few taps.

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Your entire catalog can be managed from a single storefront.

Each branch can have its own dedicated storefront, its own shareable store link, and even its own WhatsApp number. Customers simply choose their preferred location once, and Whautomate remembers it for future visits.

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Your online store works beautifully on mobile devices.

Customers can browse products, purchase memberships, manage orders, and access their plans directly from their phone. They can even add the portal to their home screen for an app-like experience, with no downloads or app store required.

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We've also added support for customisable policies on your online portal.

You can now display your own:

• including Refund and Cancellation Policies

•

These policies are shown across your online portal during helping you keep customers informed while maintaining a transparent and professional experience.

We are excited to share our latest Whautomate updates with you.

We have introduced powerful new scheduling features to make managing staff availability easier and more flexible than ever.

You can now override your regular weekly schedule for specific dates without changing your default availability.

Set custom working hours or mark an entire day as unavailable. You can also configure availability for using a flexible calendar view.

This makes it easy to handle holidays, special events, temporary schedule changes, and other one-time availability updates.

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We have added a new option to give staff more control over the services they offer.

Staff can now configure available services based on their or , making it easy to offer different services on different days.

For example, a staff member can provide location visits from Monday to Wednesday and online consultations from Thursday to Saturday without changing their regular service setup.

This gives businesses greater flexibility to manage service availability based on staff schedules and business requirements.

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Staff can now update their availability directly from the page.

Simply select a date and set custom start and end times for that day. This provides a quick way to adjust schedules without editing the regular weekly timetable.

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We have added a new setting for appointments.

You can now choose whether booking times are displayed in or format. This setting applies across all workspaces and locations in your account.

This only changes how times are displayed on your Booking Page and WhatsApp Chatbot. It does not affect your appointments or staff availability.

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We have introduced new bulk import options to help your team save time when scheduling appointments and classes.

You can now import appointments in bulk using a CSV file. Simply update the template with client details, appointment service, staff, date, time, and other required information, then import everything in one go.

This helps your team schedule multiple appointments quickly without creating them one by one.

You can also import classes in bulk using a CSV file. Add details such as service, staff, date, time, and other required information, then upload the file to create multiple classes at once.

This makes it much easier to set up class schedules while reducing manual work and saving valuable time.

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We have enhanced to make them easier and more flexible to use.

You can quickly search and insert variables while creating templates, broadcasts, and automated messages.

We have also introduced a new option. If a variable has no value, Whautomate will automatically use your fallback text instead.

For example, if you use and the contact name is unavailable, you can set the fallback value to Your message will automatically display when a name exists, or when it does not.

This helps ensure every message remains professional and personalized.

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We have introduced a new section to make Whautomate more personalized and easier to use.

Each user can now customize their own experience by choosing:

These settings help every team member personalize Whautomate based on their preferences for a more comfortable and productive experience.

Here's what's new:

Your AI Chatbot is no longer text-only. With the new Media Understanding option, it now has vision and voice capabilities. It can see and interpret images, listen to voice notes, and reply with the right context every time. Just flip the switch and your bot handles it all. No more missed conversations because a customer sent a photo or a voice note instead of typing.

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We have enhanced the section in the Team Inbox.

You can now view all client records associated with a contact number in one place, including recent appointments, classes, and orders.

You can also quickly create new directly from the Team Inbox, helping your team work faster without leaving the conversation.

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Finding shared files is now much easier.

The new lets you quickly access recently sent and received images, videos, voice messages, and documents without scrolling through the conversation.

We have also improved media uploads, making them faster and allowing you to share files more efficiently. These improvements apply to recently sent and received media.

You can now open images, videos, audio files, and documents such as PDF, Excel, and other file types directly inside the app.

Simply use the previous and next arrows to browse through media, download files, or open them in a new window whenever needed. This makes it much easier to review and manage shared files without leaving the conversation.

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Client registration is now more flexible with separate and fields.

The previous Full Name field has been replaced, making it easier to collect customer information and send more personalized messages using customer names.

You can also import clients using separate first and last name columns.

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You can now fully customize the information collected during appointment and class bookings.

Choose which fields customers need to complete, customize the field labels, and collect only the information your business requires.

This feature is available for both the and the

You can collect details such as First Name, Last Name, Preferred Name, Phone Number, Email, Identification Number, Date of Birth, Gender, Address, and more. All information is automatically saved to the client's profile for future use.

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We have launched a free WhatsApp Marketing ROI Calculator to help businesses measure the potential return on their WhatsApp marketing campaigns.

Simply choose your industry, including E-commerce, Restaurants, Healthcare, Real Estate, Education, or create your own custom scenario. Then adjust values such as Monthly Broadcast Contacts, WhatsApp Open Rate, Conversion Rate, Average Order Value, and Monthly WhatsApp Cost to instantly estimate your return on investment.

This tool helps you understand the impact of your WhatsApp marketing and make better campaign decisions.

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We have launched a free to help appointment-based businesses understand how much revenue is lost due to no-shows and late cancellations.

In just a few steps, you can estimate your yearly losses and see how much revenue you could recover by using upfront payments and automated WhatsApp reminders.

This tool is ideal for clinics, fitness studios, salons, and other appointment-based businesses.

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We have also launched a free to help healthcare businesses attract more patients.

Answer nine simple questions and receive a personalized score along with a practical three-step action plan tailored to your practice. No email signup is required.

This tool is designed for dental clinics, physiotherapy centers, chiropractic clinics, therapy and counselling practices, optometry clinics, aesthetic clinics, veterinary practices, and nutrition or dietetics professionals.

Here is what is new in Whautomate:

The Whautomate web app now supports two additional languages: Malay and Chinese.

This makes it easier for users to work in their preferred language and navigate the platform more comfortably. We are committed to making Whautomate accessible to businesses around the world.

If there is a language you would like us to support in the future, please let us know.

The Whautomate mobile app now also supports Malay and Chinese, providing a consistent experience across both web and mobile platforms.

You can easily switch to your preferred language and manage your business on the go.

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We have enhanced the Live Chat widget with more flexibility and a refreshed user experience.

You can now choose what information visitors must provide before starting a chat, including:

• Name

• Phone Number

• Consent Confirmation

All options are fully configurable. You can enable or disable them based on your requirements.

If all fields are disabled, visitors can start chatting immediately and a random visitor name will be assigned automatically.

We have also improved the overall design and user experience of the Live Chat widget to provide a smoother experience for both businesses and website visitors.

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We have launched a free tool to help businesses collect more Google reviews.

Simply generate a Google Review QR sticker or card, print it, and place it at your reception, checkout counter, or customer service area.

Customers can scan the QR code and leave a review in seconds.

No signup is required. Just enter your details, generate the design, and print it.

Create yours here: https://whautomate.com/tools/google-review-sticker-generator

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We have also launched a free Link in Bio Generator to help businesses share all their important links in one place.

Add your WhatsApp, booking page, website, social media profiles, and more behind a single shareable link.

Perfect for Instagram, TikTok, and other social media platforms.

Simply enter your details, choose a theme, and generate your page in under a minute. You will receive both a public link and a private edit link, allowing you to make changes anytime.

Create yours here: https://whautomate.com/tools/link-in-bio

Here is what is new in Whautomate:

Whautomate plan limits now count active contacts only. An active contact is anyone you have engaged, or who has messaged you, in the last 30 days. Contacts with no activity in that window do not count toward your plan limit.

A contact is active when there has been an interaction between you and the contact within the last 30 days, in either direction. The system recalculates active status every morning. A contact that crosses 30 days with no activity becomes inactive on the next recalculation and is removed from your billable count. When you next engage that contact, or they message you, they become active again immediately and count toward your limit once more.

Inactive contacts are never deleted. All contact data, including history, tags, conversations, custom fields, country code, and phone number, remains fully intact and accessible. Inactive status affects plan limits and billing only.

You no longer need to delete contacts to stay within your plan. Most accounts will see their billable contact count drop, since only recently engaged contacts are counted. Your active contact count is visible in your dashboard.

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Meta is planning to introduce WhatsApp Usernames soon, allowing users to connect without sharing their personal phone numbers.

To help businesses prepare for this change, Whautomate is already ready for WhatsApp Username support. Our WhatsApp features and chatbots have been updated to handle conversations even when a user's phone number is private.

This ensures a smooth experience as WhatsApp continues to evolve.

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We have added a new Retarget Failed Recipients option in Broadcasts.

Sometimes campaign messages fail to deliver due to Meta marketing optimizations or delivery limitations. You can now easily create a new campaign targeting only failed recipients and resend your message without manually filtering contacts.

This helps improve campaign performance while saving valuable time.

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We have added support for DOKU, one of Indonesia's leading payment gateways.

You can now connect DOKU with Whautomate and collect payments directly through WhatsApp and your online booking page.

From customer bookings and classes to sales and invoices, everything can now be paid through DOKU inside Whautomate, seamlessly.

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Staff can now edit Paid and Partially Paid invoices when corrections are required.

This makes it easier to update invoice information and fix mistakes without creating new invoices.

To improve accountability, the reason for every invoice edit is automatically recorded in the Activity Log for team visibility.

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One of our most requested features is now available.

You can now include Order Information and Shipping Address details on invoice PDFs generated from customer orders.

This makes invoice management easier for eCommerce businesses and helps streamline order fulfillment and delivery processes.

Additionally, we have modernized the PDF templates for invoices and payment receipts to provide a cleaner and more professional look.

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Invoice reports can now include client phone numbers.

This makes it easier for staff to follow up on unpaid or pending invoices by quickly reaching customers directly from the exported report.

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You can now export all service data to Excel for bulk updates.

Simply export your services, make changes in the spreadsheet, and import the file back into Whautomate.

This saves time compared to editing services one by one.

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Product management is now even easier.

Export all product data to Excel, make updates in bulk, and import the file back into Whautomate.

This helps businesses manage large product catalogs more efficiently.

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We have optimized the app menu structure to make navigation simpler and faster.

Frequently used features are now easier to access, reducing the time spent searching through menus.

We have also enhanced the Overview page with useful daily statistics including:

• New Contacts Today

• New Clients Today

• Today's Bookings

• Today's Classes

• New Orders Today

• Revenue Today

You can customize which statistics are displayed based on your needs.

The Overview page also shows important usage information such as SMS Credits, Email Credits, AI Credits, Client Limits, and Contact Limits. Low balances are highlighted so you can take action before reaching your limits.

You can also quickly perform common actions directly from the Overview page, such as creating appointments, sending broadcasts, and opening the Team Inbox.

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e have introduced advanced security enhancements to help keep your data protected and improve overall platform reliability.

Thank you for your continued support and valuable feedback. Your suggestions help us improve Whautomate and build features that make a real difference for your business.

We have rolled out a new set of updates focused on making your AI automations.

We have released several important improvements to AI Chatbots across and to make conversations smarter, safer, and more reliable.

The AI can now access the complete conversation history, including human agent replies. This helps the chatbot respond with better context and improved accuracy.

We also improved GPT reasoning model tool calls and added additional security protection for internal function calls to help prevent prompt injection attempts.

Additionally, we introduced new AI tools to automate chat routing, appointment booking, and class management directly through conversations.

• Assign chats to the Unassigned Queue

• Auto-assign chats using Round Robin distribution

• List Services

• List Staffs

• Suggest Available Slots

• Book Appointment

• View Appointments

• Reschedule Appointment

• Cancel Appointment

• Search Classes

• Book Class

• Get Client Bookings

• Cancel Class Booking

These improvements help automate operations, improve workflow efficiency, and provide a better customer experience.

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We have improved the contact creation experience inside Whautomate.

You can now add Contact Tags, Stage, Notes, and Custom Fields while creating a new contact. There is no longer a need to create the contact first and edit it later.

This helps save time and makes contact management easier.

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We have optimized the Team Inbox experience to make it faster, smoother, and easier to use.

Contact, phone number, and message search performance has been significantly improved, helping teams find conversations much faster, even with large inboxes.

We also included several user experience improvements and minor fixes to improve accessibility and workflow efficiency.

These updates help your team respond faster and manage conversations more smoothly throughout the day.

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We have launched a free WhatsApp Blue Tick Eligibility Checker tool for businesses.

You can now quickly check whether your business qualifies for the Meta Verified badge or Official Business Account status. The tool includes an interactive eligibility checker with step-by-step guidance.

Tool: https://whautomate.com/tools/whatsapp-blue-tick-eligibility

Here are our latest Whautomate updates, designed to improve bookings, strengthen security, and simplify operations.

This is probably the biggest update we have shipped in a while, and I think your clients are going to love it.

Your clients can now filter classes by time of day We also added an invite a friend feature so clients can send a class link to family or friends and help them book the same session. Small touch, but it makes a real difference.

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We redesigned the appointment flow so clients can filter services by category and get to checkout faster. Less confusion, fewer drop-offs.

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Clients can now sign up and log in to the booking page to manage all their bookings from one place. They can create a profile, add details once, and use it for every future booking without filling in their information from scratch each time. It works for self-booking or booking on behalf of someone else, like a family member. Convenient and secure.

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The booking page now supports dark theme and multiple languages out of the box. Whether your clients prefer a darker interface or speak a different language, the experience feels native to them.

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Your clients can open the booking page on their phone and it behaves just like a native app. They can even add it to their home screen. No app store required, no downloads, just a smooth mobile experience every time.

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We added a new configuration option for appointments. You can now decide whether your clients select a staff member first or a service first. This gives you more control over the booking flow based on how your business actually works.

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You can now generate a direct booking URL for each individual staff member. Share it with clients, embed it on your website, or use it however fits your business. Super easy to set up.

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We added Cloudflare bot verification to the booking page to keep spam bookings and automated abuse away. It runs in the background without bothering real clients.

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You can now turn on OTP verification for your booking page. When clients sign up, they verify their mobile number and email address before completing a booking. This prevents incorrect contact details from being entered and makes sure all your booking notifications actually reach the right person.

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The checkout page has also received some love. It now supports dark mode and multiple languages, matching the experience on your main booking page. The checkout page also automatically picks up your brand's primary color from the booking page theme so everything looks cohesive from start to finish. And once payment goes through, clients are automatically redirected to their booking confirmation page.

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Managing your WhatsApp message templates is now much easier inside Whautomate.

You can now create WhatsApp Authentication templates directly from the app. You can also edit your existing templates without leaving Whautomate, or clone any template to reuse its format or content for a new one. No more starting from scratch every time.

We have also added support for sending OTP messages via WhatsApp.

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For those of you using our WhatsApp chatbot for appointment bookings, we have made two improvements that will save your clients real time.

First, the calendar now only shows dates that actually have available slots. No more clicking through empty dates. Second, the bot automatically detects the client's timezone based on their country code, which is great if you serve customers across different regions or internationally.

We are excited to share the latest updates from Whautomate. This month, we are announcing the release of a new version of the Whautomate mobile app, now enhanced with an improved interface and several new features.

These updates are based on customer feedback and are designed to help your team stay connected, respond faster, and manage daily operations more efficiently from anywhere.

Here is what you can do with the new mobile app:

We have improved the Team Inbox to help you send messages faster and manage conversations more smoothly. You can now send multiple in a single message across

Once you tap send, messages will be processed automatically in the background. You do not need to wait on the same screen, which helps you save time.

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You can now organize your chats more efficiently with smart filters and custom inboxes. Create custom views based on your needs, save them, and reuse them anytime.

You can also control access by setting it to Only You, Everyone, or Selected Staff. This helps your team stay focused on the right conversations.

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The Whautomate mobile app now supports multiple languages, including You can select your preferred language directly in the app for a more comfortable experience.

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The Whautomate mobile app now offers flexible appearance settings. You can choose between based on your preference for a better viewing experience.

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You can now translate messages into your preferred language directly inside the app. You can also transcribe audio messages quickly, making communication easier and more accessible.

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We have made several improvements across the app to enhance performance, usability, and overall experience.

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Manage conversations, send messages faster, schedule appointments and classes, send invoices, manage orders, and stay connected with your team anytime, anywhere.

We are excited to share our latest Whautomate updates with you. These improvements are based on customer feedback and focused enhancements delivered this month to help your team work faster and manage operations more smoothly.

We have improved the Team Inbox to make it faster, more responsive, and easier to use. A new chat filter is now available. Chats that require a response will automatically move to this section, helping your team follow up quickly.

We have also improved the Hide Filter and Contact Info expand options to provide a smoother inbox experience.

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You can now create custom inbox views by filtering chats based on your needs. You can save these filters and reuse them anytime.

You can also control who can access the custom inbox. You can set it for Only You, Everyone, or Selected Staff. This helps teams focus on important conversations and saves time.

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This is one of the most requested features and it is now available.

You can track activities related to logins, appointments, classes, clients, catalogue, finance, integrations, and more. This helps with compliance, monitoring, and security by giving you clear visibility of actions performed inside the app.

If there is any activity you would like us to include in the future, please feel free to let us know.

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You can now send multiple images, videos, and documents in a single message across WhatsApp, Messenger, Instagram, Telegram, and Live Chat.

Once you click send, messages will process automatically in the background. You no longer need to wait on the same screen, which saves time and improves productivity.

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We have enhanced menu customization to give you more control.

You can now customise your menu and submenu order based on your preference. You can move frequently used menus to the top and hide unused menus.

This helps you access important features faster and improves your daily workflow.

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Staff members can now add notes when blocking their availability. For example, they can mention emergency, leave, or vacation details.

This helps other team members clearly understand the reason behind blocked schedules and improves coordination.

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We have added a new Exclude Tags filter option in Contacts, Clients, and Team Inbox filters. This allows you to filter and view data while excluding specific tags.

This helps you focus only on the contacts or conversations you want to see and avoids unnecessary data. It makes searching, segmentation, and inbox management more accurate and saves time.

We are excited to share a new set of features in Whautomate. These updates are based directly on customer feedback and include focused enhancements delivered this month to help you work more efficiently and confidently.

This has been one of our most requested features, and it is finally here.

You can now use Whautomate in multiple languages, including This makes it easier to work with global teams and serve customers across different regions.

Language switching is simple and instant. Each user can select their preferred language inside the app, and the entire interface updates immediately.

If there is a specific language you would like us to support, please let us know.

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Getting overall visibility of customer credits just got much easier.

We have introduced a new that helps you track customer credits at a glance. You can now filter credits by start date and expiry date, check their status as Active, Expired, or Completed.

You can also export a detailed Excel report anytime. This update saves a lot of time by removing the need to manually check individual customer credits.

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We have added new configuration options to give you better control over credit usage and class visibility.

You can now configure credits so customers can only use them for scheduling appointments within the credit validity period. This prevents credits from being used for future dates beyond expiry.

You can now restrict credits to be used only for classes scheduled within the credit validity period. This ensures credits are not applied to future classes after they expire.

Staff names will no longer be displayed for class bookings if you enable this option. This is useful if you want to run classes without showing staff details.

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Managing conversations is now even better.

You can now reply directly to specific messages. Simply tap the Reply icon on the message you want to respond to and send your reply.

Chats now clearly show the time for messages received today, while older messages display the date. This makes it easier to follow conversations at a glance.