Feature Requests

Allow users to filter customers who replied to a Broadcast and clearly highlight those contacts as Responded, even after starting a chat and replying to them. So other members can know which contacts have not responded to the broadcast list.

Remember the selected filters when users leave the Broadcast or other page and return, so they don’t have to apply the filters again.

This is obviously not operationally important, but we would really appreciate having the Portuguese flag available for Portuguese Language besides the Brazilian. Even if some of the current translations are still Brazilian Portuguese, using the Brazilian flag to represent the Portuguese language is not appropriate for a Portuguese business. We are quite proud of our language and would much prefer to see it represented by the Portuguese flag.

Email and SMS notifications for key booking events Use WhatsApp as the main communication channel, complemented by email for important booking events: New booking confirmation → WhatsApp + Email Rescheduling confirmation → WhatsApp + Email Cancellation confirmation → WhatsApp + Email Reminders, preparation instructions and confirmation requests → WhatsApp only SMS fallback In the rare case where the client does not have WhatsApp, it would be useful to have SMS as a fallback channel for reminders, even if this involves an additional cost. Ideally, the SMS reminder should include the same confirmation/cancellation links or buttons used in the WhatsApp flow, so the client can respond and trigger the same double-confirmation workflow and update the appointment status in the system.

Enable businesses to make and receive voice calls through the WhatsApp Cloud API, allowing them to manage customer calls directly from the platform alongside their WhatsApp conversations.

Include all booking form field responses in both the appointment details and reports, allowing staff to easily view the information submitted by each client.

Currently, reminders are just notifications, not an active confirmation. Add a "Confirm" button in the reminder message so customers can reconfirm closer to the appointment date. Show this re-confirmation status on the schedule so staff can easily spot unconfirmed appointments and follow up to reduce no-shows.

Businesses can connect their support or sales emails as a communication channel within Whautomate to receive and reply under a centralised inbox. Enable automation for businesses.

Accept payments through a POS device.

Allow Compliant email marketing campaigns