We have rolled out a new set of updates focused on making your AI automations.
🤖 AI Chatbot Improvements
We have released several important improvements to AI Chatbots across
WhatsApp, Instagram, Messenger, Telegram,
and Live Chat
to make conversations smarter, safer, and more reliable.The AI can now access the complete conversation history, including human agent replies. This helps the chatbot respond with better context and improved accuracy.
We also improved GPT reasoning model tool calls and added additional security protection for internal function calls to help prevent prompt injection attempts.
Additionally, we introduced new AI tools to automate chat routing, appointment booking, and class management directly through conversations.
Contact Management Tools
• Assign chats to the Unassigned Queue
• Auto-assign chats using Round Robin distribution
Appointment Booking Tools:
• List Services
• List Staffs
• Suggest Available Slots
• Book Appointment
• View Appointments
• Reschedule Appointment
• Cancel Appointment
Class Booking Tools:
• Search Classes
• Book Class
• Get Client Bookings
• Cancel Class Booking
These improvements help automate operations, improve workflow efficiency, and provide a better customer experience.
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👤 Create Contacts More Easily
We have improved the contact creation experience inside Whautomate.
You can now add Contact Tags, Stage, Notes, and Custom Fields while creating a new contact. There is no longer a need to create the contact first and edit it later.
This helps save time and makes contact management easier.
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⚡ Team Inbox Improvements
We have optimized the Team Inbox experience to make it faster, smoother, and easier to use.
Contact, phone number, and message search performance has been significantly improved, helping teams find conversations much faster, even with large inboxes.
We also included several user experience improvements and minor fixes to improve accessibility and workflow efficiency.
These updates help your team respond faster and manage conversations more smoothly throughout the day.
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✅ WhatsApp Blue Tick Eligibility Checker
We have launched a free WhatsApp Blue Tick Eligibility Checker tool for businesses.
You can now quickly check whether your business qualifies for the Meta Verified badge or Official Business Account status. The tool includes an interactive eligibility checker with step-by-step guidance.