Whautomate Latest Features and Updates 🙌

Here is what is new in Whautomate:

Whautomate plan limits now count active contacts only. An active contact is anyone you have engaged, or who has messaged you, in the last 30 days. Contacts with no activity in that window do not count toward your plan limit.

A contact is active when there has been an interaction between you and the contact within the last 30 days, in either direction. The system recalculates active status every morning. A contact that crosses 30 days with no activity becomes inactive on the next recalculation and is removed from your billable count. When you next engage that contact, or they message you, they become active again immediately and count toward your limit once more.

Inactive contacts are never deleted. All contact data, including history, tags, conversations, custom fields, country code, and phone number, remains fully intact and accessible. Inactive status affects plan limits and billing only.

You no longer need to delete contacts to stay within your plan. Most accounts will see their billable contact count drop, since only recently engaged contacts are counted. Your active contact count is visible in your dashboard.

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Meta is planning to introduce WhatsApp Usernames soon, allowing users to connect without sharing their personal phone numbers.

To help businesses prepare for this change, Whautomate is already ready for WhatsApp Username support. Our WhatsApp features and chatbots have been updated to handle conversations even when a user's phone number is private.

This ensures a smooth experience as WhatsApp continues to evolve.

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We have added a new Retarget Failed Recipients option in Broadcasts.

Sometimes campaign messages fail to deliver due to Meta marketing optimizations or delivery limitations. You can now easily create a new campaign targeting only failed recipients and resend your message without manually filtering contacts.

This helps improve campaign performance while saving valuable time.

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We have added support for DOKU, one of Indonesia's leading payment gateways.

You can now connect DOKU with Whautomate and collect payments directly through WhatsApp and your online booking page.

From customer bookings and classes to sales and invoices, everything can now be paid through DOKU inside Whautomate, seamlessly.

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Staff can now edit Paid and Partially Paid invoices when corrections are required.

This makes it easier to update invoice information and fix mistakes without creating new invoices.

To improve accountability, the reason for every invoice edit is automatically recorded in the Activity Log for team visibility.

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One of our most requested features is now available.

You can now include Order Information and Shipping Address details on invoice PDFs generated from customer orders.

This makes invoice management easier for eCommerce businesses and helps streamline order fulfillment and delivery processes.

Additionally, we have modernized the PDF templates for invoices and payment receipts to provide a cleaner and more professional look.

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Invoice reports can now include client phone numbers.

This makes it easier for staff to follow up on unpaid or pending invoices by quickly reaching customers directly from the exported report.

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You can now export all service data to Excel for bulk updates.

Simply export your services, make changes in the spreadsheet, and import the file back into Whautomate.

This saves time compared to editing services one by one.

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Product management is now even easier.

Export all product data to Excel, make updates in bulk, and import the file back into Whautomate.

This helps businesses manage large product catalogs more efficiently.

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We have optimized the app menu structure to make navigation simpler and faster.

Frequently used features are now easier to access, reducing the time spent searching through menus.

We have also enhanced the Overview page with useful daily statistics including:

• New Contacts Today

• New Clients Today

• Today's Bookings

• Today's Classes

• New Orders Today

• Revenue Today

You can customize which statistics are displayed based on your needs.

The Overview page also shows important usage information such as SMS Credits, Email Credits, AI Credits, Client Limits, and Contact Limits. Low balances are highlighted so you can take action before reaching your limits.

You can also quickly perform common actions directly from the Overview page, such as creating appointments, sending broadcasts, and opening the Team Inbox.

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e have introduced advanced security enhancements to help keep your data protected and improve overall platform reliability.

Thank you for your continued support and valuable feedback. Your suggestions help us improve Whautomate and build features that make a real difference for your business.